Questions
Find answers to frequently asked questions about our ghost themes, including support, customization, licensing, and updates. Clear guidance for all users.
What services do you offer?
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At Ekto Themes, we focus exclusively on designing, developing, and licensing premium themes for Ghost CMS. We do not offer paid custom work or theme customization services.
What browsers do your ghost themes support?
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Our ghost themes are compatible with the latest stable versions of all major browsers, including Firefox, Safari, Opera, Chrome, Arc, Brave, and Edge, ensuring a seamless experience for your audience.
Do you provide support service?
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Yes, we provide comprehensive support service for our themes. This includes assistance with theme functionality, feature configuration, and resolving bugs or issues. However, our support does not extend to theme customizations or problems related to Ghost installation or setup.
What is your refund policy?
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We offer a 30-day money-back guarantee on all themes, ensuring a risk-free purchase. If the product doesn’t meet your expectations, we’ll issue a refund—no questions asked.
Do I need coding skills to use your theme?
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No, coding isn’t required to install the theme. It’s only needed for advanced customizations, with all configurations explained in the documentation.
Can I use a single theme license for multiple websites?
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No, a single license is intended for use on one website. If you need themes for multiple projects, consider our Themes Bundle for unlimited usage.
Can I use my license for a client project?
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Yes, you can use your license for a client project. However, the license remains tied to a single website and cannot be transferred to the client.
Are your themes compatible with Ghost Pro?
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Yes, our themes are fully compatible with “Ghost Pro”, but you’ll need to be on the “Creator” plan or higher to use custom or premium themes.
What is included in theme updates?
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Updates include bug fixes, compatibility adjustments with the latest Ghost CMS version, and new features or improvements. You’ll be notified by email when updates are available.
What is the License Key, and how does it work?
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The license key is used to verify your purchase and validate your access to support. It also ensures the authenticity of the product, with no activation required.
What’s included in the Bundle?
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The Bundle gives you lifetime access to all current and future themes, unlimited usage on any number of websites, and lifetime updates to keep your themes fresh and up-to-date.
Can I use the themes for commercial projects?
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Yes, the themes can be used for commercial purposes. Agencies and freelancers can use the themes on unlimited client websites without any restrictions.
Is the purchase a one-time payment?
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Yes, the Bundle is a one-time payment. Once you purchase it, you’ll have lifetime access to all themes and updates, with no recurring fees.
What if I’m not satisfied with my purchase?
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We offer a 30-day money-back guarantee. If you’re not happy with the Bundle, simply contact us within 30 days for a full refund—no questions asked.
What does your support service include?
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We provide assistance with theme functionality, feature configuration, and bug fixes. Support does not cover theme customizations or Ghost installation issues.
What is the duration of the support service?
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We offer the longest free support period in the Ghost CMS community, with 12 months of support included from the date of purchase, at no additional cost. Our commitment to your satisfaction means we provide ample time to address any questions or concerns.
What is your support response time?
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Our working hours are Monday to Friday, from 9:00 AM to 5:00 PM (GMT-3). We typically respond to all requests within one business day. However, for urgent or critical requests, we aim to respond within a few hours, even outside regular business hours.
Can I modify and customize the themes?
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Yes, you are free to modify and customize any theme to suit your needs. However, please note that any modifications or customizations you make are your responsibility, and we cannot provide support for issues resulting from these changes.
How to download the template and access updates?
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If you purchased a theme via Gumroad, your download link is in the purchase email. You can also access it through the Gumroad Library ↗ using your purchase email. If you need further assistance, feel free to contact us with your purchase details.
Still have questions? → Contact Us